RGA Policy
If you have a product that you would like to return due to incorrect shipment or defect, simply contact our Technical Sales department and request a Return Goods Authorization (RGA) Number. This number will need to be referenced on the package before you return to us. Upon evaluation of defective product credit will be applied if applicable.

All prouct returns require a pre-authorization from Camozzi and must be identified by a Return Goods Authorization (RGA) number.

Non-Technical Product Returns - For returns due to order errors and other non-technical issues, please contact Camozzi's Order Entry Department. Non-technical returns must meet the following conditions:

  • The return must consist of a single part number and be valued at less than $300. For returns consisting of multiple part numbers, distributors are advised to consolidate return items on a single stock adjustment using the Annual Stock Exchange program.
  • Product must be a standard-stock item, in new saleable condition and in full original bag quantities.
  • Distributor is responsible for the cost of the return freight.
  • A 15% restock fee applies to all returns.
Please contact the Camozzi office for returns of special-order items, assmebled items or any other return not meeting the above criteria.
Technical Product Returns - Returns arising from quality or technical issues require review and approval by Camozzi Technical Sales & Support prior to issuing a Return Goods Authorization number. Please have the following information available when requesting a Technical RGA:

  • Part number and quantity of items to be returned.
  • Original purchase order number.
  • Information pertaining to the product application and the specific environmental conditions.
  • Perceived failure mode of the product.
Order Cancellations Standard-Stock Items - Orders for standard-stock items may be cancelled without penalty before they ship. If the order has already shipped, then a cancellation/restock fee of 15% will be applied to process the cancellation.

Order Cancellations Non-Stock or Special Production Items - The order cancellation fee for non-stock, or specially produced or assembled items will be determined on a case-by-case basis. Customers may be liable for cancellation charges, including the cost of labor and materials incurred to produce the order at the time of cancellation.

MINIMUM BAG QUANTITIES - ALL Series 6000, 7000 and 8000 Push-to-Connect “Sprint”, “Pro-Fit”, Super-Rapid and Coated fittings MUST be purchased in minimum bag quantities of 10 pieces per bag, as indicated in the price list.

PAYMENT TERMS - Net 30 days from the date of the invoice, payable in US dollars only.